Job Description

Reference # : 17-00033Title : CRM Consultant -Senior
Location : Chantilly, VA
Position Type : Contract
Experience Level : Start Date / End Date : 01/11/2017 / 06/30/2017
Must be a US Citizen who currently possesses an Active TS/SCI Clearance with Fullscope Polygraph.

Perform as a customer relationship management consultant leading requirements workshops aimed at eliciting current processes and workflows across four stakeholder organizations. Provide IBM Watson Discovery Advisor (WDA) training and serve as the end-users' primary point of contact for all system functionality and use inquiries. Responsible for obtaining end-user feedback and measuring end-user satisfaction across usability, utility and reliability dimensions.

Job Duties:
Job Duty 1 ? Conduct business process/requirements workshops.
Job Duty 2 ? Provide IBM WDA end-user training.
Job Duty 3 ? Provide end-user call/email support on WDA functionality and use.
Job Duty 4 ? Collect and assess end-user feedback.

Basic Skills
1) Experience conducting business process/requirements workshops capturing the as is ? 3 years
2) Experience capturing user/customer feedback, measuring system use, and interpreting results - 3 year
3) Experiencing creating and delivering end-user training - 3 years
4) Microsoft PowerPoint ? 3 years

Other Skills Desired, Years in each skill, where applicable:
1) Familiarity with IBM Watson Discovery Advisor - <1>
2) Experience as an Intelligence Analyst - 1 year
3) Experience using a range of desktop applications supporting the all-source intelligence analysis mission - 2 years

Application Instructions

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