Job Description

Reference # : 18-00197Title : Customer Service II - 3rd Shift
Location : Abbott Park, IL
Position Type : Contract
Experience Level : Start Date / End Date : 03/19/2018 / 09/18/2018
3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Shift: 11pm to 7:45am

3 - 5 years of experience required
Bachelor's degree preferred but not required.
Software knowledge a plus: Microsoft Office Programs, Windows, DOS, Workday (experience highly preferred), Salesforce (experience highly preferred), RIMS, SAP.
Bilingual fluency preferred

Additional Information:
80% phone work / 20% project work
Business Casual Environment
Must have strong attendance - strict adherence to shift times
Long Periods of sitting (Call Center)

Application Instructions

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