Customer Service II
|Reference # :||18-00307||Title :||Customer Service II|
|Location :||Abbott Park, IL|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||04/02/2018 / 09/25/2018|
|3 - 5 year experience required. Takes inbound or places outbound calls to provide information to customers. Utilizes a database to retrieve customer or company information. Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality. Can organize and handle calls with speed and accuracy. Can work with complex computer applications and resource materials. Can use multiple operating environments (Windows, DOS, Mainframe). Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word|
Must complete a Typing and Excel Tests in order to be presented to the client.
Ideal candidate should have Help Desk/Customer Service/Call Center Background
- also needs to be flexible between the hours of 10am-10pm.
This is a highly analytical role supporting 100,000+ Global Employees in navigating and troubleshooting HR System of Record (Workday) over the phone and via emails. Candidates will also have opportunities to participate in other back-office projects.
The candidate must be able to analyze received information and demonstrate good problem solving skills by using a variety of resources provided. Must have the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail.
The role requires good organizational skills, ownership, good management of own workload and judgement to ask for help or escalate when needed.
The candidate must demonstrate very good customer service and communication skills with patience, tact and ability to listen and interpret received information. Candidate must be able to handle high volume of calls with speed and accuracy.
The candidate must be able to work comfortably with complex computer applications and software products.
3 - 5 years of experience required
Bachelor's degree preferred but not required.
Software knowledge a plus: Microsoft Office Programs, Windows, DOS, Workday (experience highly preferred), Salesforce (experience highly preferred), RIMS,
80% phone work / 20% project work
Business Casual Environment
Must have strong attendance - strict adherence to shift times
Long Periods of sitting (Call Center)
Job Status: Contract/Temporary