Job Description

Reference # : 18-01706Title : Process Management Specialist IV
Location : Houston, TX
Position Type : Contract
Experience Level : Start Date / End Date : 10/22/2018 / 06/29/2019
Description
Description:Process Analyst

Duties and Responsibilities
? Create process documentation/workflows, knowledge articles and self-service guidance for IT Services
? Collect and document of business requirements for project and process improvement/automation efforts
? Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
? Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels
? Conduct maturity assessments against the process activities to highlight areas of improvement or concerns
? Identify issues and risks
? Bring inconsistencies and problems to the attention of management
? Extract reports and provide a high-level analysis of data for review
? Maintain a complete understanding of and adheres to all IT policies and processes

Requirements and Qualifications
? Previous working experience as a Business Analyst for 8+ years
? Bachelor's degree in Business Management, Information Technology, Financial Management or similar relevant field
? Excellent organizational and time management skills
? Outstanding communication and presentation skills
? Critical thinker
? Creative problem solver
? Great analytical skills
? Data-driven approach
? ***Ability to multi-task and work with multiple project teams*** - critical
? Good understanding of software development life-cycle
? Exposure to Agile development methodology a plus

**ADDITIONAL NOTES FROM HIRING MANAGER**
? Position is located in Houston
? Manager is open to non-local candidates/Skype interviews
? Several team members - 5 streams working on new phase of AMT project
? Candidates should be very process-oriented, but a technical background is essential for interacting with a team
? Some travel required (10-15%) to Chicago and hub stations

Skill Level:Senior Level (greater than 8 yrs exp.)

Application Instructions

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