Job Description

Reference # : 18-00165Title : Security Access Administrator
Location : Abbott Park, IL
Position Type : Contract
Experience Level : Start Date / End Date : 03/05/2018 / 12/31/2018
1 - 3 YEARS OF EXPERIENCE IN THE FOLLOWING: RESPONSIBILITIES: Maintains smooth operation of multi-user computer systems, including networks. Duties may include setting up user accounts, maintaining library of system documentation and installing system-wide software and allocation of mass storage space. Activities may include administration of personal computers, client servers, electronic mail, on-line and internet resources, local area networks and wide area networks, and standard application software products. Interacts with users and analyzes vendor products. May recommend purchase of hardware and software, and coordinates installation with vendors and/or technicians. Trains internal users. Develops and monitors policies and standards of allocation and use of office automation equipment and resources. COMPETENCIES: Experience with a variety of operating systems protocols and tools, depending on the type of platform or application to be administered. Able to rapidly absorb and implement new technologies and procedures. Capable of performing tasks in dynamic/changing situations and, under stress, optimizing availability of system services to users/LOB staff. Familiar with SDLC methodologies. Excellent interpersonal and communication skills. Understanding of Mainframe, Midrange, Database, Web, and Client Server technologies. QUALIFICATIONS: Bachelor's degree in Computer Science, Engineering, or related discipline. At least three years of experience in systems support and working knowledge of specific technology to be administered. Familiarity with multi-platform environments. Understanding of security systems.

Job Title Security Access Administrator

Primary Job Function The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Client IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis.
Fulfill approved requests for access, recertifications per user request and Client security policies.
Resolve incidents via the IT Service Management System per documented SLA timeframes and according to Client security policies
Identify operational technical and process issues and recommend improvements
Core Job Responsibilities Responsible for compliance with applicable Corporate and Divisional Policies and procedures
Responsible for day to day support and administration of security components of Client Global IS systems.
Provides email and telephone support to end users to resolve IT system access related issues.
Create, modify and delete accounts requested by customers via request forms within SLA
Ensure that ITSM incident and service request tickets are responded to and resolved within SLA
Serve as escalation point within Administrator teams for requests issues of greater complexity

Supervisory / Management Responsibility No budget responsibility or direct reports.

Accountability / Scope Functionally accountable to Team Lead, Global Access Administration
Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Client personnel at all levels.

Application Instructions

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