Job Description

Reference # : 18-01914Title : ServiceNow Administrator
Location : Boulder, CO
Position Type : Contract
Experience Level : Start Date : 11/06/2018
Description
Must be a US Citizen who currently possesses an Interim Secret or full Secret Clearance.

As a member of the Client FIMS program, the ServiceNow Administrator will support developing, configuring, testing, implementing and maintaining the ServiceNow environments and integrating with other systems, developing and supporting automation. This position focuses on the following scope:

Primary point of contact for all operational support issues related to our ServiceNow instance used by multiple business units within the FIMS organization
Serve as Lead for providing ongoing production and end user support of ServiceNow
Provide Administrator functions such as managing Users, management/maintenance of the global data sets, creating and configure Notification, Business Rules and workflows to manage process
ServiceNow discovery experience using MID server
Integration with other third-party tools (e.g. Puppett, SolarWinds)
Report development within ServiceNow
Integration with FIMS existing architecture
Identify system deficiencies and recommend solutions
Follow established ITSM department procedures, such as change management

FIMS supports a 24x7 operations team. Availability to support nights/weekend occasionally in support of customer deployments/projects/requests. Position will require assisting customers/team members with day-to-day use of the tool and tool optimization.

No travel is expected, however, some travel may be needed so all candidates must be willing and able to travel to meet our client needs.

General Requirement:
The ServiceNow Administrator will support developing, configuring, testing, implementing and maintaining the ServiceNow environments and integrating with other systems, developing and supporting automation.

Background:
This is a long term opportunity as the client will likely exercise the option to hire after six months, if satisfied with performance.

Required
  • Demonstrate sound working knowledge of ServiceNow's core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery, Knowledge and Self-Service Portal ? 3+ years
  • ServiceNow development, configuring, administration operating and/or troubleshooting experience ? 2+ years
  • Ability to communicate (both orally and written) effectively to various audiences
  • Ability to create formal documentation for systems administration, operations, and maintenance
  • Excellent teamwork skills
  • English: fluent

Preferred
Any one or more of the following skills:
  • Demonstrate sound working knowledge of ServiceNow's core architecture and primary application modules such as Service Catalog, Incident, Problem, Change, Request Asset and CMDB, Discovery, Knowledge and Self-Service Portal ? 3+ years
  • ServiceNow development, configuring, administration operating and/or troubleshooting experience ? 2+ years
  • Ability to communicate (both orally and written) effectively to various audiences
  • Ability to create formal documentation for systems administration, operations, and maintenance
  • Excellent teamwork skills

Application Instructions

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